TSA Helpline for Travelers with Disabilities
After numerous, troubling stories from travelers with disabilities experiencing difficulties with airport security, the Transportation Security Administration (TSA) has launched "TSA Cares". "TSA Cares" is toll-free a phone number designed to provide information about security procedures for people with disabilities.
A few days before heading to the airport, travelers with disabilities can call "TSA Cares" at 1-855-787-2227 for information about airport security procedures and any special procedures relating to their specific disability or medical equipment. TSA recommends calling 72 hours ahead of travel so that "TSA Cares" can coordinate with TSA at the airport when necessary.
The "TSA Cares" phone line is open Monday through Friday, 9:00 am to 9:00 pm EST, excluding federal holidays.
More information on security procedures is available at TSA's website, www.tsa.gov/travelers/index.shtm . Travelers can also contact the TSA Contact Center at 1-866-289-9673 or TSA-ContactCenter@dhs.gov .